After trying to withdraw cash from an ATM, the collection failed. Why was my wallet withdrawn?

If it is true that the customer tried to use the ATM, but the cash was not withdrawn due to a device error, etc., 

but a claim was made, you can file an objection based on the non-withdrawal confirmation letter from the local bank manager or the receipt containing the fact of non-withdrawal.

If you have a receipt that proves that you did not receive normal cash withdrawals from the ATM at the time, or a confirmation from the ATM manager, please prepare it and file an objection with us.